Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Bilingual Remote - Seasonal - Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
• Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
• Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
• Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
• Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

• A high school diploma or equivalent is required.
• Minimum of 1-2 years of customer service experience, preferably in a remote environment.
• Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
• Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
• Proficient in the use of computers and various software applications.
• Reliable internet connection and a quiet work environment.
• Experience working with governmental or non-profit organizations is an advantage.

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