Job Description

Overview: We are seeking a personable, detail-oriented Box Office Attendant to join our team. The ideal candidate will play a crucial role in delivering exceptional customer service, managing ticket sales, and providing information to patrons about our shows and events. This position requires strong communication skills, the ability to multitask, and a commitment to creating a positive experience for all visitors.

Key Responsibilities:

• Handle ticket sales through in-person, phone, and online transactions using the ticketing system.
• Provide accurate information about show schedules, seating, pricing, and venue policies to patrons.
• Address customer inquiries, resolve complaints, and offer solutions to ensure a high level of customer satisfaction.
• Process payments, manage cash transactions, and maintain accurate financial records.
• Assist in seating assignments and ensure compliance with venue seating policies.
• Collaborate with other departments to coordinate and facilitate smooth show operations.
• Maintain the cleanliness and organization of the box office area.
• Ensure all tickets and materials are ready and available for upcoming shows.
• Adhere to company policies and procedures, including safety and security protocols.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Previous experience in customer service, retail, or a related field is advantageous.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle cash transactions and operate point-of-sale systems accurately.
• Comfortable working in a fast-paced environment with the ability to multitask.
• Flexibility to work evenings, weekends, and holidays as required by the event schedule.
• A positive attitude, problem-solving skills, and a commitment to providing excellent service.
• Ability to use basic tools in Google Sheets, Google Docs, and Eventbrite.

Physical Requirements:

• Ability to stand for extended periods.
• Capacity to lift up to 20 pounds occasionally.
• Comfortable working in a busy environment with varying noise levels.

Benefits:

• Competitive hourly wage.
• 15/hr plus tips.
• Opportunities for growth within the organization.
• Discounted tickets to shows and events.

Located in the heart of Downtown Woodstock, MadLife Stage & Studios offers 3 different sensory experiences for music and food lovers alike. Our full-service restaurant features a menu of in-house crafted specialties with a southern flair along with 16 drafts on tap, craft cocktails, and plenty of top shelf bourbon. Bordering Main Street, our extended patio exudes fresh air and relaxation while live music can be enjoyed 6 nights a week. Finally, MadLife offers a concert quality music venue that accommodates up to 284 music-loving patrons with performances by artists crossing a multitude of genres. MadLife also offers professional recording studios which include 2 large tracking rooms and a state-of-the-art post-production/mixing room.

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