Join our dynamic team at OneTouch Direct , a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.
As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.
Key Responsibilities:
Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance.
Monitor, analyze, and report on team performance metrics, identifying areas for improvement.
Conduct regular coaching sessions and training to foster employee development and motivation.
Develop and implement strategies to achieve performance targets and enhance operational efficiency.
Ensure high levels of customer satisfaction through effective management of service delivery.
Handle escalated customer queries and resolve complex issues as they arise.
Collaborate with upper management to align departmental goals with organizational objectives.
Preferred Qualifications:
Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers!
...Date 12/01/2025 Classification Title Advising and Student Services Rank N - No Rank Working Title Student Success Retention & Recruiting Coordinator Department 250106 - SBA Undergrad Differential Tuition Position Number D90874 Representation AU - AAUP Renewable Renewable...
...you want to take on the challenge of planning and optimizing a fulfillment network serving millions of shipments across North America?... ...provides a cost-effective supply chain solution for the core Amazon Fulfillment Network. With this growing network, the Alternate...
100% Hand Surgery for Orthopedic Surgeon who is fellowship trained in hand. Large area covered with 4 busy Hand Orthopedic Surgeons, replace retiring physician in West Virginia - hospital employed. Sites inWest Virginia where the property taxes are some of the lowest...
...Annual Salary: 27,000 EUROS per annum The world leader in beauty, LOral is present in 130 countries on five continents. Our 37... ...second year at University on a course which enables you to take an Industrial Placement Year (unfortunately if you are graduated you are not...
...CAREER OPPORTUNITY Project Manager Kansas City, MO BUILD YOUR CAREER AT BLACK & MCDONALD With a solid foundation, anything... ...of Learning preferred Construction Management Degree No experience in Traffic Signal or Lighting Installation Required IMSA...