Job Description
Customer Service & Office Supervisor Location Hartville, OH :
Hiring a Customer Service & Office Supervisor For Hartville MarketPlace and Flea Market
It's not just a job, it's a family! A place where strong bonds are made - Everyone is valued and respected - A sense of belonging - A fun place to work - Great people in a great atmosphere - Give back to the community - Great perks - NO SUNDAYS - Work/life balance.
The Customer Service & Office Supervisor will guide a gifted team of people dedicated to giving our customers the great customer service they have come to expect. Through a combination of attention to detail, seamless execution of duties, and a heavy dose of care for people, they will be a steady presence during the exhilarating times at the marketplace when every minute counts.
Essential Responsibilities:
- Oversee and assist the customer service counter and customer relations.
- Lead all cash balancing and collections from indoor and outdoor vendors.
- Maintain and improve financial accountability within all operations of the Hartville Marketplace.
- Assist in scheduling and monitoring payroll hours and dollars.
- Assist Human Resources with any Marketplace specific functions as needed.
- Deliver superior service and maximize guest satisfaction.
- Promote positive Team Member morale by setting an example through personal work habits, and attitude adhering to all company policies and procedures.
- Give encouragement and proper recognition for performance.
- Coach team members to maintain a high level of guest experience.
- Respond to guest concerns or problems to restore and promote good public relations.
- Observe and evaluate team members and work procedures to ensure quality standards and service.
- Ability to assist Food Service and Flea as needed and directed by Manager
- Able to assist on special events when needed.
Essential Qualifications:
- Cash office and customer service experience required.
- High School diploma or equivalent, hospitality management is a plus.
- 2+ Years of work experience.
- Strong leadership, motivational, and people skills.
- Excellent communication and organizational skills.
- Familiarity with scheduling software.
Job Tags
Full time, Work experience placement, Outdoor, Sunday,