Job Description

Job Announcement: 

Director of CHW Services 

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care ( we get out of bed every day to remake the American health workforce. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials ( IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN ( in WaPo ( at the Fed ( is even a new Medicare billing code ( for Community Health Workers that is modeled after IMPaCT.

We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. 

Interested? Read on.

Who you are:

We're looking for a community-minded leader to build and lead the flagship IMPaCT Community Health Worker (CHW) program in Los Angeles, California . You are stepping into a career-defining opportunity to build and deliver CHW programs from the ground up using IMPaCT's evidence based tools and structure. You are a systems builder who is compulsive about operational excellence and looks for ways to continuously improve internal systems and team performance through insightful coaching. You enjoy a brisk pace to your work and enjoy the feel of a start-up culture within an existing business. Strong candidates will be passionate about turning the values of social justice into an operational reality. 

What you'll do:

• Build your team by partnering with community-based organizations to recruit and hire caring, trustworthy CHWs and administrative staff
• Work on-site to oversee day-to-day programmatic and personnel operations, supervising staff in alignment with program goals
• Integrate CHWs into community and clinical settings and ensure high quality patient support
• Deliver and report high performance on quality outcomes and program satisfaction for all individuals receiving CHW support
• Achieve high patient and staff satisfaction to promote retention and growth of the program
• Build IMPaCT's presence in the Southern California area through partnerships and strategic selection of engagement activities
• Ensure high-quality delivery of client services – including strategic planning and hiring, training, professional development and programmatic support – to healthcare organizations across the country to build and run effective and sustainable CHW programs 

What you bring:

• Graduate degree in Social Work, Healthcare Administration, Population Health, or Health Sciences, or a Medical Degree (MD or DO)
• 5 years of healthcare experience with 2+ years in a leadership role with responsibility for operational excellence, with a track record of developing and leading strategic initiatives, achieving outcomes through program implementation, and managing budgets 
• Experience with recruiting, managing, and developing high-performing staff
• Experience with developing community facing programs, including building and sustaining successful external partnerships 
• Exceptional presentation, interpersonal, and writing skills 

One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace. 

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