Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

RzQ3N0RSQlpBS3l5cUtwYk5kV25XSk1KQWc9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Part time, Second job, Work at office, Remote work, Shift work,

Similar Jobs

Buckingham Browne & Nichols School

Group Counselor Job at Buckingham Browne & Nichols School

 ...responsible and eager to make every day fun at camp. We hire both Head Counselors (college graduates or similar in age) and Junior Counselors (17 years old through college ages).Essential Job Functions:Participate in the development and implementation of program... 

Baker Roofing Company

Commercial Roofer Job at Baker Roofing Company

 ...Baker Roofing Company Roofer This is a unique opportunity to take control of your career path and develop skills that can fast...  ...an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration... 

The Pass Berkshires

Dispensary Associate Job at The Pass Berkshires

 ...PT Dispensary Associate THE PASS is an adult-use recreational cannabis business led by experienced entrepreneurs from the spirits, cannabis and marketing industries. We are located in the Berkshires of Western Massachusetts southernmost town of Sheffield. The... 

Zions Bancorporation

Loan Specialist - Encino, CA Job at Zions Bancorporation

 ...- 5 :0 0 pm Qualifications:+ Requires a bachelor's in business, finance or related field and 4+ years of banking, treasury/cash management, product sales, relationship management, lending or other directly related experience. A combination of education and experience... 

Teneo Linguistics Company

Spanish Interpreter Job at Teneo Linguistics Company

 ...cornerstone of understanding, empathy, and connection. We are looking for dynamic Spanish Interpreters, capable of bridging the linguistic divide across various setting whether it be medical, legal, community, or everyday conversations. Your role will significantly...