Network Telecom Specialist- Tier I (Onsite) Job at Serigor Inc., North Carolina

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  • Serigor Inc.
  • North Carolina

Job Description

Job Title: Network Telecom Specialist- Tier I (Onsite)
Location: Raleigh, NC
Duration: 12 Month

Job Description:
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.

Skills Required:
  • Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
  • Self-motivated, enthusiastic, and able to handle multiple support cases
  • Customer-oriented, and capable of providing high levels of client satisfaction
  • Collaborate and work well with others
  • Strong skills in working with clients and communication
Skills:

 
Skill Required/Desired Amount of Experience
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years
Strong writing skills to maintain organized documentation Required 3 Years
Knowledge of network cabling, network classification and network topology Required 3 Years
Experience with VOIP technologies is a plus Highly desired 3 Years
Experience in a NOC environment is preferred Highly desired 3 Years

Job Tags

Contract work, Night shift,

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