Remote - Customer Service Representatives - FEMA Job at Onetouch Direct, Remote

SEk3MERCUmFBYXl6b3FkYk5OR3NVWlVKRHc9PQ==
  • Onetouch Direct
  • Remote

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Remote Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Benefits

  • Health Care Plan (Medical, Dental & Vision
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources

Job Tags

Remote job, Full time, Temporary work,

Similar Jobs

AgencyCRM

Social Media Manager Job at AgencyCRM

 ...Were hiring a **Filipino Social Media Manager** with proven experience in managing brand pages, creating engaging content, and developing social strategies that drive audience growth. Ideal for someone creative, organized, and confident in delivering measurable engagement... 

Nobility Financial - Relentless Team

Financial Marketing Recruiter Job at Nobility Financial - Relentless Team

Join our team as a Financial Marketing Recruiter at Nobility Financial - Relentless Team,...  ...to-Person Financial Marketing Creative Digital & Online Marketing Social Media Mastery...  ...your goals No prior financial experience requiredall training providedAbout Company... 

CA Dept Fish & Wildlife

CA Dept Fish & Wildlife Environmental Scientist, Timberland Conservation & Wildfire Resiliency Job at CA Dept Fish & Wildlife

 ...Are you looking to be a part of a dynamic team of conservation-minded scientists working to protect fish and wildlife resources in the redwood and Douglas fir forests of Santa Cruz, San Mateo, Napa, and Sonoma counties? The Department of Fish and Wildlife's Timberland... 

Celestica

11 - Senior Manager, Supply Chain Logistics Job at Celestica

 ...AmericasCountry: USAState/Province: TexasCity: Richardson**General Overview****Functional Area** : Supply Chain Management (SCM)**Career Stream** : Logistic (SCM_LOG)**Role** : Senior Manager**Job Title** : Senior Manager, Supply Chain Logistics**Job Code** :... 

Enterprise Medical Recruiting

Urgent Care Physician Assistant- Academically Affiliated Clinic | SW New York Job at Enterprise Medical Recruiting

 ...An academically affiliated Urgent Care clinic in Southwest New York is seeking an experienced Physician Assistant to join its dedicated and collaborative care team. Located within driving distance of both Buffalo (85 miles) and Rochester (95 miles), this position offers...