Job Description

Job Description Field Technician to sit at the San Francisco, CA airport. This person will take escalated calls/tickets from the Tier 1 team regarding store support that may include POS (payment systems) troubleshooting, Network troubleshooting or Windows operating system troubleshooting. This position has a strong emphasis on advanced Incident Management and Problem Management as core deliverables to drive escalations with other teams. Candidate should demonstrate a high sense of self-motivation, this individual must display superior problem management, root cause analysis, and issue resolution skills. The candidate will be required to be on-call after hours, on a rotation basis. In addition to their primary location, candidate will also be required to provide support to other designated locations in the NorthWest region. This role will be facilitating the resolution of technical issues that are taking place (around 4-5 incidents a day) as well as managing ongoing problems. This role will work with other teams to investigate issues and get resolutions. Some examples of the escalated issues this role with support include network offline, POS offline, Bluescreens or IT equipment issues, power failures. The ideal candidate will be dependable, require minimal supervision, be proactive in their approach, have a variety of technical skills that will enable them to take a board view of the technical landscape, and have a can-do and figure it out mentality. The ideal candidate is a Senior Field Technician who also understands technical incident management (working with other teams to drive resolution). They will do technical troubleshooting and then escalate if they cannot resolve. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Technical understanding (POS, payment systems, Networking, Windows O365 operating systems) Problem Solving mentality Ability to work independently with minimal supervision Ability to stay focused since airports can be a distracting environment Ability to facilitate and drive resolutions Worked at an airport before Worked in the field supporting POS machines before Compensation: $32/hr to $42/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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