Job Description

If you’re looking for more than just a job—you’ve found it. At Thompson Truck Group, we’re a powerhouse in the commercial truck dealership industry with community roots and a workplace culture that truly feels like family. Our people are the heart of our success, and we’re committed to helping every team member grow, thrive, and make an impact. Here, you’ll be supported by the Thompson Advantage—the tools, training, and opportunities you need to reach your full potential. Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we deliver legendary customer experiences while fostering a positive, collaborative, and energizing place to work. If you want a career where you’re valued, encouraged, and empowered to succeed, this is where it begins. With opportunities in Chattanooga, Knoxville, Cookeville, and Bristol, VA, we have a place for you! We are seeking our next Service Supervisor in our Chattanooga Leasing company. This position requires a detail oriented, multi-tasking, deadline driven individual. The essential duties include - Essential Duties:

• Establish and Manager Priority Service for all Idealease Customers
• Provide reciprocal service as defined by Idealnet polices for all Idealease breakdowns.
• Complete understanding and implementation of Idealease Best Practices
• Develop, implement and manage a Preventative Maintenance program that results in PM currency of 95% or greater.
• Manage outside cost to business plan goals.
• Assist management team in preparing an Annual Business Plan and Budget
• Have full understanding of US Federal Motor Carrier Safety Regulations (CFP396). Implement procedures as necessary to keep Idealease and contracted customers with regulations. Stay current with changes in reg.
• Develop, communicate and enforce established company safety policies and procedures.
• Create shop environment that assures cleanliness, safety and customer focus.
• Develop, implement and promote service training.
• Safeguard company assets by maintaining strong internal controls.
• Attend company meetings as required.
• Handle all customer, employee and vendor issues in a professional and courteous manner.
• Promote an atmosphere of cooperation, teamwork and goodwill with all employees within Idealease and the dealership.
• Display honesty in all company and customer dealings.
• 95% PM per month
• 19% Maintenance cost*for least and rental
• AFC Recall/MIN’s completed within 90 days.
• Indealnet Reciprocal Service performance at 95%
• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate
• Investigate and establish course of action for customer maintenance issues and problems.
• Assist in Orientation process for each new customer.
• Other duties as assigned.

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